What kind of feedback do you prefer?
Full episode script
If you’ve ever been on the receiving end of an awkwardly constructed or passive-aggressive compliment sandwich, then it’s probably no secret that how feedback is given can be as important as the actual content of the feedback.
Trying to determine what all goes into feedback types and the importance of feedback, however, there’s an almost dizzying variety. There’s discussions of the four main types of feedback — or three — or five, depending on the source. Roughly sorted, they tend to fit into corrective and positive, reactive and forward-looking.
There’s also lots of discussions of how often feedback should be given. In Organizational Behavior and Human Decision Processes’s November 2011 issue, one article argues that:
Previous research on feedback frequency suggests that more frequent feedback improves learning and task performance. Drawing from resource allocation theory, we challenge the “more is better” assumption and propose that frequent feedback can overwhelm an individual’s cognitive resource capacity, thus reducing task effort and producing an inverted-U relationship with learning and performance over time.
And as far ass types of feedback, well, lists abound. ElearningIndustry online lists types of feedback as:
Sayback, or restating what was said.
Links to resources.
Providing next steps.
Sharing personal experiences.
Facilitators connecting learners.
Though that list definitely doesn’t feel comprehensive. So what type of feedback do YOU like to get? And how often?
This script may vary from the actual episode transcript.